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Terms of Service

Effective Date: June 8, 2026

Welcome to Asheville Testing! These Terms of Service outline the important details about using our website and services. We’ve written them in plain language because we believe transparency builds trust.

1. About These Terms

By using our website (ashevilletesting.com) or engaging with our services, you agree to these terms. If you don’t agree with any part, please don’t use our website or services.

We may update these terms occasionally to reflect changes in our practice or legal requirements. We’ll post the updated date at the top, and continued use of our website means you accept any changes.

2. Our Services

Asheville Testing is a specialized psychological testing practice providing:

  • Psychological evaluations for children, adults, and families
  • ADHD evaluation and assessment
  • Learning disorder evaluation (including dyslexia)
  • Giftedness evaluation
  • Court-ordered psychological evaluations
  • Forensic psychological evaluations
  • Remote intake interviews and feedback sessions (with in-person testing)

Important: Our website provides information about our services but does not constitute a professional relationship. An evaluation relationship begins only after completing our intake process, signing informed consent documents, and scheduling your first appointment.

3. Website Use & Acceptable Behavior

What You Can Do:

  • Browse our website to learn about our services
  • Complete contact forms and intake questionnaires through our secure scheduling system
  • Access resources and educational content
  • Schedule consultations through our online scheduling portal

What You Cannot Do:

  • Use our website for any unlawful purpose
  • Attempt to access restricted areas or other users’ information
  • Share inappropriate, harmful, or offensive content
  • Copy or distribute our copyrighted materials without permission
  • Use automated systems to access our website excessively
  • Misrepresent your identity or provide false information

4. Communication & Contact Consent

Email Communications

By providing your email address through our website forms, you consent to receive:

  • Responses to your inquiries
  • Appointment confirmations and reminders
  • Important updates about our services
  • Administrative communications related to your evaluation

You can unsubscribe from marketing emails at any time using the link provided in each email.

Text Message Communications

By providing your phone number and checking the appropriate consent box, you agree to receive text messages from Asheville Testing regarding:

  • Appointment reminders and confirmations
  • Intake process updates and next steps
  • Brief administrative communications related to your evaluation
  • Emergency or urgent practice updates

Text Message Details:

  • Message frequency varies based on your engagement with our services
  • Standard message and data rates may apply
  • You can opt out at any time by replying “STOP” to any message
  • Reply “HELP” for assistance
  • For urgent matters, always call our office directly

Communication Security

While we use reasonable security measures, email and text messages are not completely secure. Please don’t include sensitive clinical information in these communications unless specifically requested as part of our secure intake process.

5. Privacy & Data Collection

Information We Collect:

  • Contact Information: Name, email, phone number when you complete forms
  • Website Usage: How you navigate our site (cookies and analytics)
  • Intake Information: Clinical and personal information you provide through our intake process

How We Use Your Information:

  • To respond to your inquiries and provide requested services
  • To improve our website and user experience
  • To communicate about appointments and services
  • To comply with legal and professional obligations
  • To process insurance claims (when applicable)
  • To coordinate care with other healthcare providers (with your consent)

Information Sharing:

We never sell or share your personal information with third parties for marketing purposes. We may share information only when:

  • Required by law or court order
  • Necessary to protect safety (following professional ethics guidelines and mandatory reporting requirements)
  • With your explicit written consent
  • With our professional consultants bound by confidentiality agreements
  • With our technology service providers who have signed Business Associate Agreements

For current clients, additional privacy protections apply under HIPAA and our Notice of Privacy Practices.

6. Online Scheduling & Intake Process

Scheduling Platform

We use an online scheduling system to:

  • Process initial inquiries and intake forms
  • Schedule appointments
  • Send automated reminders
  • Manage client communications
  • Maintain secure client records

Your Responsibilities:

  • Provide accurate and current contact information
  • Respond to intake communications in a timely manner
  • Attend scheduled appointments or provide appropriate notice for cancellations

Our Cancellation Policy:

  • 24-Hour Notice Required: Please provide at least 24 hours notice for appointment cancellations
  • Late Cancellation Fee: $100 fee may apply for cancellations with less than 24 hours notice
  • No-Show Fee:$200 fee applies for missed appointments without prior notice
  • Emergency Exceptions: We understand that true emergencies occur and will work with you on a case-by-case basis

7. Intellectual Property

All content on our website, including text, images, logos, and design elements, is owned by Asheville Testing, PLLC or licensed for our use. You may view and use this content for personal, non-commercial purposes only.

Dr. Mulchay’s photos, biographical information, professional content, and published works referenced on this site are proprietary and cannot be used without written permission.

8. Third-Party Links & Services

Our website may contain links to third-party websites or services (such as research publications, professional organizations, the American Psychological Association, or mental health resources). We’re not responsible for their content, privacy practices, or terms of service. Use them at your own discretion.

Third-Party Services We Use:

  • Online booking and intake systems
  • Electronic Health Records systems
  • Billing Services

9. Disclaimers & Limitations

No Medical Advice

Information on our website is educational and does not replace professional medical or psychological advice. Always consult with a qualified healthcare provider for medical or psychological concerns.

Crisis Situations

If you are experiencing a mental health emergency:

  • Call 911
  • Go to your nearest emergency room
  • Call the 988 Suicide & Crisis Lifeline (available 24/7)
  • Buncombe County Crisis Line: 888-573-1006

Our website and online systems are not monitored 24/7 and should not be used for crisis communications.

Website Availability

While we strive to keep our website running smoothly, we can’t guarantee it will always be available or error-free. We’re not liable for any disruptions or technical issues that may prevent access to our services.

Limitation of Liability

To the fullest extent permitted by law, Asheville Testing, PLLC and its staff members are not liable for any indirect, incidental, or consequential damages arising from your use of our website or online systems.

10. North Carolina Law & Professional Standards

These terms are governed by North Carolina state law. As a North Carolina-based professional limited liability company, Asheville Testing, PLLC follows all applicable state licensing requirements and professional ethics codes including:

  • North Carolina Psychology Board
  • American Board of Professional Psychology (Forensic) — ABPP
  • American Psychological Association Ethics Code

If you have concerns about our services, you may contact the North Carolina Psychology Board.

11. Payment Terms

Payment

  • Payment is due at time of service unless other arrangements have been made
  • We accept [payment methods — see ashevilletesting.com/payments for details]
  • Outstanding balances over [amount] days may be subject to collection procedures

Insurance: [Please add your insurance acceptance policy here, including which plans you accept or whether you are a self-pay practice.]

12. Termination

We may suspend or terminate your access to our website or services if you violate these terms or our clinical policies. You may discontinue services at any time, though we encourage discussing this directly with our team when appropriate.

13. Accessibility

We’re committed to making our website and scheduling system accessible to all users. If you encounter accessibility barriers, please contact us so we can assist you and improve our site.

14. Contact Information

Questions about these Terms of Service?

Asheville Testing, PLLC
64 Merrimon Avenue, Asheville, NC 28801
Downtown Office: 77 Church Street, Asheville, NC 28801
Phone: 828-333-5689
Email: hello@AshevilleTesting.com
Website: https://ashevilletesting.com

For clinical concerns or to schedule services, please use our secure contact methods rather than general email.

Thank you for taking the time to read our Terms of Service. We’re here to support you through the evaluation process.

Last Updated: June 8, 2026